Christine’s Blog

Demonstrate Dynamic Leadership

EmployeeSatisfaction

How to Demonstrate Dynamic Leadership And Why You Should Establish a “Zero-Tolerance” for Bad Bosses in Your Business

In far too many businesses leadership has fallen by the wayside. The economy, rising costs, demanding customers, and fierce competition has caused most business owners and managers to have little, if any, time to think about their ability to lead. Rarely do they stop and think about how much more productive and profitable they could be if they stopped and paid more attention to this critical area of business.

[Read more…]

Teamwork-Essential For Increased Productivity and Profitability

teamwork

The customer rules. If your entire team doesn’t excel in every aspect of the customer experience, customers will take their buying power elsewhere. Focused teamwork is essential.

Every single encounter that the customer has with your organization must be undeniably more superior to that provided by any of your competitors. If you can achieve this goal, your result will be a reputation for World-Class Customer Service and the highest levels of customer loyalty. You will also have the ability to obtain higher levels of customer advocacy, obtain more referrals, your company will benefit from advocates’ powerful word of mouth advertising, and you will see results where it counts…in your bottom line.   [Read more…]

A Key to Sales Success –
Become a Master of…

Key To Sales Success

  • Your products
  • Your industry
  • Communicator
  • Relationship Building
  • Negotiation
  • Your customers’ wants, needs, and expectations
  • Yourself

[Read more…]

Serious About Client Service? – Seven Steps to Improve Your Service

Are You Serious About Client Service? – Seven Steps to Improve Your Service

Are you serious about improving the level of service you now provide? Of course you are! Providing outstanding client service is an imperative for business success. This holds true whether you have 10 or 10,000 people working for you. Below are Seven Steps you can take to make a positive impression and improve the level of client service you now provide. [Read more…]

Managing Older Employees

Managing Older Employees

“I’m so much younger than the people I lead. How do I manage people who are do much older than me? Many don’t take me seriously. Some don’t say anything, but their attitude and non-verbal communication shows me how they feel.” [Read more…]

Why Employees Leave

Why Employees Leave

The cost of employee turnover is too high. You expend too much in recruiting, advertising, and training let alone the lost productivity, increased stress, and low morale that comes with frequent turnover. And triple all this if a person has been a valuable asset to your company. You simply can’t afford to lose a high contributor. [Read more…]

Turn Difficult Customers into Loyal Customers

Difficult Customers

One of the most challenging situations is to turn difficult customers into loyal customers. If you can do so, then you may not only gain a new loyal customer but also create an advocate for your business. When you encounter a difficult customer, instead of getting angry and defensive, be respectful, apologetic and humble. [Read more…]

For Financial Advisors, Financial Planners and Insurance Professionals- Women are a Great Niche Market

Women are a Great Niche MarketWomen are a great niche market and can be more valuable clients than men and are more apt to provide referrals. Investment News reported this based on a study conducted by Delia Passi. At an Investment Management Consultants Association presentation, she made this statement, “Over a lifetime, women will make 26 referrals to their financial advisor on average, compared with 11 by the typical male client.”

Based on my experience working with numerous financial services providers, I believe this.
Here’s just one example: The owner of one of the country’s top producing wealth management firms located in Texas hired owner hired me to help improve his marketing materials, make recommendations for new and special events, and help him to create a service culture. The night before the our work was to begin, he took me to dinner and told this story: [Read more…]

How to Sell Insurance and Financial Services to Women

How to Sell to WomenSelling insurance and financial services to women requires a different approach.

In the past, many women were insulated from dealing with family finances by their spouses. After losing their spouse or becoming “suddenly single,” they found themselves with little, if any, knowledge on how to handle their investments or plan for the future.

Many a woman who had been married for 30 or 40 years, after the death of her husband, would suddenly realize that she never once balanced their checkbook. Moreover, she rarely wrote a single check or paid any of their bills. Many didn’t even know how much money they had, what accounts or financial plans were even in place.

This, like many other things in business, society, and life has changed. The number of single women has risen in the past two decades, and more women make their own decisions regarding their finances. Also, with the passage of the Affordable Care Act in March 2010, many women have begun to study and understand the options available to them for providing their families with health insurance. [Read more…]

Adapting to Change

Adapting to Change

Accept Change.

Adapting to change can be challenging.

Change is as continual as life. Things change, whether we welcome it or not. When you think about it, our own lives go through the same changes as organizations; we experience restructuring, downsizing, and “upsizing” just like companies do. Our own little “organizations” grow when we have kids and get smaller when they move out. Perhaps a separation or divorce causes us to go through a restructuring.

Change blows through our lives, sometimes like a breeze, sometimes like wind and sometimes like a storm. You can bow your head to try to buck it, hoping it will blow over. You’re not certain the change in your company or your personal life is for the better. You may even experience stress and personal resistance. The point is you can rarely do anything about the change, so it will best serve you to accept it and move on, and if it’s a change in your company, perhaps even promote it. You might consider focusing on positive opportunities change can bring and look upon adapting to it as a challenge. Encourage others to pull together for a positive result. In doing so, you will have some control over it. Change will never end until you experience that final life-ending change, and even then, life will go on without us. [Read more…]