Managing Older Employees

Managing Older Employees

“I’m so much younger than the people I lead. How do I manage people who are do much older than me? Many don’t take me seriously. Some don’t say anything, but their attitude and non-verbal communication shows me how they feel.” [Read more…]

Why Employees Leave

Why Employees Leave

The cost of employee turnover is too high. You expend too much in recruiting, advertising, and training let alone the lost productivity, increased stress, and low morale that comes with frequent turnover. And triple all this if a person has been a valuable asset to your company. You simply can’t afford to lose a high contributor. [Read more…]

ESTABLISH A ZERO TOLERANCE FOR BAD BOSSES POLICY

CONSTRUCTIONGUYMAD

Bad Bosses

Why do some companies tolerate “bad-bosses?”  How can they expect their employees to come to work each day and deliver their best performance if their bosses are bad?

Bad Bosses Still Exist
There is so much talk and emphasis on leadership today and why bosses should not be “bosses” they should be leaders. Yet, in my work as a consultant on creating a high performance culture, people still tell me they are working for a bad boss. [Read more…]

Bad Apple Employees

Negative People

Results of an Interesting Study: Good employees quit at a 54% higher rate when they work with a toxic (bad-apple employee.)

The cost to engage a toxic employee is 3x that of a non-toxic employee.

Applicants who are self-proclaimed “rule followers” are 33% more likely to be a toxic employee.

Source: Cornerstone [Read more…]

Executives! Are You Being Guarded? Beware!

Executives! Are You Being Guarded? Beware!

“Make sure whatever you send to the President goes through me first. If you want to speak to him on the phone or see him do the same. I have to protect him from getting bogged down with too much information and too many appointments.”

This is what managers, directors, and supervisors are told by a client’s executive secretary. If you have your secretary or assistant do the same, beware. [Read more…]

Five Things to Ditch in 2015

Boring Meeting

1) Ditch the term “employee.” Progressive companies refer to their staff to as “business partners,” “colleagues,” “team members,” or “associates.”All of these infer a level of respect for the individual. Smart.

2) Ditch the term “customer satisfaction.” Satisfaction isn’t enough. Strive for higher levels of customer loyalty.

3) Ditch micro-managing. Instead, help, guide, approve, thank.

4) Ditch boring meetings. Maybe even ditch some of the meetings. How about a quick huddle?

5) Ditch the discussion of revenue and talk profitability to your “business partners.”