How To Institute Change

Time for Change - Ornate Clock

This article has been published in CRM Magazine the official publication of the
Society of Consumer Affairs Professionals, Fuji Film, and additional trade publications.

One of the most challenging and important responsibilities for leaders is to institute change. Managerial calls to embrace change are often met with resistance and uncertainty. If not managed correctly, disgruntled employees, profit loss, poor performance and unacceptable levels of customer service can be the result. Below are methods to help you manage the transition process. [Read more…]