“Be Sincere in Your Actions and True to Your Word and You’ll Get Along” Confucius
What “Confucius say” is smart. And it’s especially important when dealing with difficult customers. [Read more…]
posted on February 22, 2022 by
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How to Deal With Difficult Customers and Situations
posted on May 25, 2020 by
How To Institute Change
This article has been published in numerous trade publications.
The world has changed! That’s an understatement. No one expected the unprecedented changes that have occured in our world, in business, and in the workplace. The pandemic turned our world upside down.
As a result, companies have had to make changes to ensure survival and success.
In this environment, no business can afford to maintain the Status Quo!
One of the most challenging and important responsibilities for leaders is to institute change. Managerial calls to embrace change are often met with resistance and uncertainty. If not managed correctly, disgruntled employees, profit loss, poor performance, and unacceptable levels of customer service can be the result. Worse, people may simply leave! Employees that have been working from home for the past year or two and are told to go back to the office is a change the majority of employees don’t want to make. Employees leaving their jobs is a harsh reality we must face.
Below are methods to help you manage change, and the transition process. [Read more…]
posted on April 7, 2020 by
Asking Questions and LISTENING
Enhance your ability to close sales by developing the habit of asking questions and listening to what your prospect or existing customer has to say before you start selling. It is the most effective way to learn about your customer’s needs. Asking questions and listening also helps to gain your customer’s confidence, and shows them you care. [Read more…]
posted on December 21, 2016 by
For Sales Success –
Enhance the Buying Experience
Selling has become more complex than ever. Customers have more choices, are better informed, more discriminating, more cost-conscious, more “service savvy,” more risk-averse, and more demanding than ever before. How can sales professionals excel in this environment?
Enhance the Buying Experience! [Read more…]
posted on August 13, 2016 by
Teamwork-Essential For Increased Productivity and Profitability
The customer rules. If your entire team doesn’t excel in every aspect of the customer experience, customers will take their buying power elsewhere. Focused teamwork is essential.
Every single encounter that the customer has with your organization must be undeniably more superior to that provided by any of your competitors. If you can achieve this goal, your result will be a reputation for World-Class Customer Service and the highest levels of customer loyalty. You will also have the ability to obtain higher levels of customer advocacy, obtain more referrals, your company will benefit from advocates’ powerful word of mouth advertising, and you will see results where it counts…in your bottom line. [Read more…]
posted on November 7, 2015 by
Business Success – Kill the Status Quo and Reinvent Your Company
For Business Success Avoid the Kiss of Death.
If you want to achieve business success, what would be the kiss of death? Whenever I deliver a presentation on leadership or business success, I pose this question to my audiences. Typical responses are… “Not taking action.” Or, “Poor customer service.” All of these are good answers, but not the one I want to hear. [Read more…]
