Christine’s Blog

Leaders: Are They Born or Made?

Emerging Leader Walking with Team
Here’s How You Can Tell If Someone is an Emerging Leader and What You Should Be Doing to Help Him or Her Develop Into a Great One.

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5 Crucial Guidelines for Effective Sales Leadership

5 Crucial Guidelines for Effective Sales Leadership
Leadership is a difficult subject to master. The concept is elusive in that there are no clear formulas for most leaders to follow due to the abstract nature of the idea itself. One often finds the concept hard to interpret. There are mostly just guidelines, perceptions, and generalities, which make the art of leading so hard to master and teach. This is why there is such a great need for role models. Nowhere is that more apparent than in sales leadership. A great sales role model or sales coach has the power to transform you and your entire sales force. [Read more…]

On Leadership Development – Top 2017 Workplace Learning Trends – Is it Time for Change?

Time for Change

Attention Executives, Managers, HR and L&D Pros, Directors of Training, Talent Managers –
Review these Statistics on L&D Programs from a 2017 Study

• 69% of Learning & Development professionals say that talent is the number one priority in their organizations.

• Over 25% are expecting a budget increase in for Learning & Development (L&D) programs for 2018 [Read more…]

Success When Selling to Business Owners

Success When Selling to Business Owners
Do you sell b2b? To achieve success when selling to business owners requires an acute awareness of these three things:

1) That person thinks about their business day and night.
2) It is very close to them.
3) It is dear to their heart. [Read more…]

Dealing With Difficult Customers When You Know They are Dead Wrong

Customer Service
How to Handle Difficult Customers When You KNOW They are Dead Wrong…

Throughout my career as a speaker, consultant, and customer service trainer, I’ve heard a multitude of war stories about challenging customer service situations. Let’s face it. Many customers challenge and argue with us even when they are dead wrong. Some  lie.  Some just love to give people a hard time. Some just want to “try” you. We’ve all experienced these situations in customer service scenarios. [Read more…]

Customer Experience
– United Air Lines

Here’s what is so sad about what occurred with the passenger assault on United Air Lines.  [Read more…]

Where to Invest in Your Business – Bragging Rights Are Never Enough

Where to Invest in Your Business

Where You Need to Invest in Your Business

Bragging rights are never enough. You can boast all you want about the quality of your product or service, and your great reputation. But if you want to experience business growth and  outdistance your competitors, you need… [Read more…]

Choose to be Successful

Choose to be Successful

No matter what challenges you may be facing, you need a positive attitude. (Gee, tell me something I didn’t know, right?) Second, you’ll need a sense of vision – seeing yourself successful in your job role and happy in your personal life. Third, you need to make the decision be successful. [Read more…]

Why It’s Smart to be Direct When Communicating

Why It's Smart to be Direct

Why is it smart to be direct when you communicate?

The answer is simple: Interacting with a person who is not honest and direct can be frustrating. When an individual  states their position in a direct manner, honestly, and with tact and diplomacy is far better. Below are seven reasons why it’s smart to be direct when you communicate and why direct communication should be encouraged in your company.

When You Communicate With Someone Who is Direct  

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Sales Success Against the Odds

This is just one of many David and Goliath sales success stories about how the partners of a company thought that  a new salesperson had no chance at winning proved to everyone that she had what it takes to compete with the best and at the highest levels. A positive attitude, determination, the courage to take on a huge challenge with little experience and succeed in sales against the odds is what makes many sales professionals so dynamic. [Read more…]