It’s Never Enough To Be in Business — It’s Service Excellence

Customer Service Excellence

I have had the privilege of working with many companies who are known for service excellence – the award-winning Caterpillar dealer, who makes his people role play during down time and uses a state of the art service measurement tool that measures every single aspect of service excellence – including the level of service executives and managers provide to employees, the top producing wealth management firm in Texas that gives clients the impression they are walking into the lobby of the Ritz-Carlton when entering the company’s elegant office and are greeted by the company’s “Director of First Impressions;” American Honda, whose employees rave about how well they are treated by their company; the Harley-Davidson dealer that holds short meetings every Friday morning before opening time to “talk-up” customer service and get people pumped up for sales … and so many more. These already outstanding organizations ask me to work with them because continuous improvement is one of their company’s core values. [Read more…]

Seven Smart Ways to
Build Your Referral Business

Ways to Get More Referrals

It often amazes me how many sales people and business owners tell me that they are uncomfortable asking for referrals.

Some don’t know how to ask, and some don’t ask at all. Referral business is the least expensive way to win new customers, has the highest possible leverage, and the best potential payoff. In addition, a prospect whose name you received through a referral may be more prone to return your call and less likely to look to another provider for their needs. [Read more…]

Positively Outrageous Service Is All It Takes to WOW a Customer

Positively Outrageous Service

 

A Guest Post from Our Colleague – T. Scott Gross- tscottgross.com

The food was good. The location, great. Prices were reasonable. And service was consistently better than corporate standards.

The only thing that was missing was customers. How could we be doing everything so right and yet have so little left to pay the bills? [Read more…]

Aligning Your Sales and Customer Service Team For Results Through Teamwork

Today’s customers are more service savvy than ever. If you don’t excel in every aspect of their experience customers will head straight over to your competitor. Sales and customer service staff must work together as highly effective teams – all working toward the same goal – increasing sales and developing a reputation for superior customer service. What is required is true teamwork. [Read more…]

Keep Customers with Exceptional Customer Service


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A Chapter from Christine Corelli’s Newest Book Release – Capture Your Competitors’ Customers and KEEP Them [Read more…]

Business Growth-In the Long Road Ahead, Who Will Come Out as a Winner?

DRIVETOWIN

Considering today’s challenging business climate, unstable  economic conditions, more cost-conscious customers, and ferocious competition, you can’t help but wonder: “In the long road ahead, who will come out as a winner? [Read more…]

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