Teamwork-Essential For Increased Productivity and Profitability


The customer rules. If your entire team doesn’t excel in every aspect of the customer experience, customers will take their buying power elsewhere. Focused teamwork is essential.

Every single encounter that the customer has with your organization must be undeniably more superior to that provided by any of your competitors. If you can achieve this goal, your result will be a reputation for World-Class Customer Service and the highest levels of customer loyalty. You will also have the ability to obtain higher levels of customer advocacy, obtain more referrals, your company will benefit from advocates’ powerful word of mouth advertising, and you will see results where it counts…in your bottom line.   [Read more…]

Sell Insurance With Great Client Service

Sell Insurance With Great Client Service

There’s no doubt that consistently providing the highest level of service and being responsive pays off in referrals and opportunities. A woman on the Board of Directors of a condominium association was responsible for handling the association’s building insurance. From the first time she spoke with the insurance agent, and thereafter, she consistently received superb service. What this agent didn’t know is that this woman was the author of six business books, a conference speaker, and a customer service expert. [Read more…]

Positively Outrageous Service Is All It Takes to WOW a Customer

Positively Outrageous Service


A Guest Post from Our Colleague – T. Scott Gross-

The food was good. The location, great. Prices were reasonable. And service was consistently better than corporate standards.

The only thing that was missing was customers. How could we be doing everything so right and yet have so little left to pay the bills? [Read more…]

Keep Customers with Exceptional Customer Service
















A Chapter from Christine Corelli’s Newest Book Release – Capture Your Competitors’ Customers and KEEP Them [Read more…]

Building Customer Loyalty

customer loyalty

We have all heard a great deal about the importance of displaying behaviors and using effective phrases that promote customer loyalty. Likewise, we’ve heard plenty about how we must take those “Extra Steps” to exceed customer expectations. No matter how often you’ve heard it, it always warrants reinforcement, as today, every business is in a race for growth with no finish line in sight. If you want to promote a positive image, develop a good reputation, and establish customer loyalty, service excellence must be demonstrated on a daily basis. And, you must exceed customer expectations in your sanitary and supply business wherever there may be an opportunity to do so. [Read more…]

The Customer Has Changed. . . So Must You


Wake Up! The world is changing more rapidly than ever before and, along with it, so is the customer. They rule. Regardless of whether you sell to consumers or business-to-business, your customer has more choices, is better informed, more cost-conscious, and more demanding than ever. It seems if you don’t give them what they want, how they want it, when they want it at the price they’re willing to pay, they’ll just head over to your competitor. [Read more…]