I’m One Tough Customer


Who am I? Permit me, please, to describe myself…i’m one tough customer!

I want service now! [Read more…]



Would You Work for YOU? + Dealing With a Bad Boss

Even in today’s economy, the cost of employee turnover is high. Consider the expended time and money in recruiting, advertising, and training, and the lost productivity, increased stress and low morale that comes with turnover. Triple all of this if a person has been a valuable asset to your company. You simply can’t afford to lose a high contributor. The following is an excerpt from the manual, Hiring and Retaining Quality Employees: [Read more…]



Who Am I? I’m One Tough Customer

I’m either Your No. 1 fan or – your worst nightmare.

How you treat me will decide which

Who am I? Permit me, please, to describe myself… [Read more…]

Alleviate Workplace Stress

Stressed Out – Who ME?

One of the biggest challenges for business professionals today is workplace stress. It’s not hard to figure out the reasons why stress is rampant in the workplace. Downsizing, reorganization, rapid change, tough customers, fierce competition, and having to do more with less have created stressful environments worldwide. This holds true regardless of what business you’re in.If not properly addressed, the results can be low morale, decreased productivity, lack of teamwork, and downright cranky people. No company can afford this type of environment, and yet it exists in many organizations.Telling employees to take “mental breaks,” and providing seminars on stress management and life-balance can help employees to learn tips on how manage their stress levels, but this is not enough. Today, executives and managers need new approaches to reduce the levels of employee stress. Providing a positive work environment and an innovative company culture are essential. Below are methods to help you to create a positive work environment and reduce workplace stress. [Read more…]

Business Development Techniques and Strategies


Considering today’s unprecedented stresses, volatile economic situation, more cost-conscious customers, and ferocious competition, you can’t help but wonder: “Who will be left standing three years from now?” [Read more…]