Adapting to the Changing Retail Environment

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Is your store experiencing a selling slump? If it is, it’s a tough situation. It can not only hurt you financially, but it can damage your morale and your ego — especially if you believe you’re doing everything right but still can’t make progress. And, needless to say, a consistent decline in sales can also cause you to worry about whether you can stay in the retail environment. [Read more…]

Capture Your Competitors’ Customers – Even When The Boss Says It Can’t Be Done

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While conducting research for my new book, Capture Your Competitors’ Customers, and KEEP Them, Bob Faught, a valued client and VP of Marketing for Nova Solutions, shared the experience below. (At the time it occurred, he was a regional sales manager for a commercial furniture manufacturer.) [Read more…]

Are You Referral Worthy?

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Be honest now. How often do you ask for and/or receive referral leads? If you do make the “ask,” you probably need to step up the pace. [Read more…]

The Good Boss

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(Following is an excerpt from Christine’s manual – Hiring and Retaining Quality Employees)

Those of you who are familiar with my work know I often speak of how I’ve come across a few companies who seem to tolerate “bad-bosses” – leaders who destroy morale and dampen productivity. Some have actually caused quality employees to leave. [Read more…]

ASK QUESTIONS AND LISTEN Like Harley-Davidson

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Harley-Davidson made news (and a fortune) by asking a great question. Here’s the short version of this amazing success story. [Read more…]

Generating Business in a Challenging Economy

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As in life, business undergoes the cyclical patterns of nature and the environment. Today, companies are entering a cycle of demanding challenges created by the economic downturn in key industries. [Read more…]

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