Organize or Agonize!
We all have too much to do, too little time. That’s our constant challenge. There’s a real fear the harried will soon be buried. The solution? Get organized. The alternative? To agonize over the fact that we can never get all of our work done and never seem to have time for ourselves. Sound familiar? What to do? [Read more…]
Overcoming Fear is Not So Easy
To overcome your fears requires you to have the ability to acknowledge whatever it is that you fear, face it, feel it, and even touch it. Then, make a conscious decision to let it go. [Read more…]
How to Demonstrate Dynamic Leadership And Why You Should Establish a “Zero-Tolerance” for Bad Bosses in Your Business
In far too many businesses leadership has fallen by the wayside. The economy, rising costs, demanding customers, and fierce competition has caused most business owners and managers to have little, if any, time to think about their ability to lead. Rarely do they stop and think about how much more productive and profitable they could be if they stopped and paid more attention to this critical area of business.
How to Handle Difficult Customers When You KNOW They are Dead Wrong…
Throughout my career as a speaker, consultant, and customer service trainer, I’ve heard a multitude of war stories about challenging customer service situations.
Let’s face it. Many customers challenge and argue with us even when they are dead wrong. Some lie. Some just love to give people a hard time. Some just want to “try” you. We’ve all experienced these situations in customer service scenarios. [Read more…]
Women are a great niche market and can be more valuable clients than men and are more apt to provide referrals. Investment News reported this based on a study conducted by Delia Passi. At an Investment Management Consultants Association presentation, she made this statement, “Over a lifetime, women will make 26 referrals to their financial advisor on average, compared with 11 by the typical male client.”
Based on my experience working with numerous financial services providers, I believe this.
Here’s just one example: The owner of one of the country’s top producing wealth management firms located in Texas hired owner hired me to help improve his marketing materials, make recommendations for new and special events, and help him to create a service culture. The night before the our work was to begin, he took me to dinner and told this story: [Read more…]
“Bruce has brought in more business than anyone else. He has
“Susan is the best customer service manager we have ever had. Our customers love her and so does her team. She fixes problems and comes up with ideas to prevent them too! I don’t think I could find anyone better.”
“Tammy brings in 40% of the sales of this company and works harder than anyone. She is amazing. The others can’t compete with her. She gets a nice commission, and a Quarterly bonus, but I can’t give her more than that, or the others will be jealous. If I give her a piece of the company, my son will be unhappy. I never want to lose her. What should I do?”
[Read more…]
CHRISTINE CORELLI & ASSOCIATES, INC
6401 Lincoln Avenue Suite 204
Morton Grove, IL 60053 (20 Minutes from Downtown Chicago – 20 Minutes from Chicago airport )
(847) 477-7376
Email Christine
