Customer Service Tips

Can you use a few customer service tips?  Of course, you can.

Today’s customers are better educated, more discriminating, more cost-conscious, less loyal, better informed, have more choices, and are more “service savvy” than ever! They also have very high expectations. This holds true regardless of what you sell or offer.  Customers expect a frictionless and even a personalized experience.

A Few Customer Service Tips to Improve Your Level of Service

• Consistently seek ways to make it easier for customers to do business with your company. Hold a contest with your employees with a reward for the best idea. Take it a step further – the reward should go when the idea has been implemented and proven to work. One of my clients gave $1,000 to the employee who came up with the idea, and $1,000 to a charity of the employee’s choice. Totally cool! 
• Seek to eliminate any customer service flaws and problems. And remember, sometimes it’s not what’s the problem, but who’s the problem.  If it’s an employee, take action. You can’t afford to have anyone on your team who does not take customer service seriously.
• Ask these two questions frequently to uncover problems: “What are you hearing in the field?” “Is there anything I should know about?”
• Commit to “internal service excellence.  Consistently promote teamwork and collaboration. It can’t happen on the outside if it doesn’t happen on the inside.
• Personalize customer service experience. Think of ways you can achieve this at every touchpoint. Again, you might hold a contest with an award.  You can
• Create “guiding principles” on how you will treat customers and each other. Treat everyone like family and call people by name.
• Hold weekly meetings to discuss “Hit’s, Runs, and Misses.”  What went really well?  Where did we make a run where we could have done better?  Where did we really drop the ball?
• Document complaints and talk about how they could have been avoided. Many companies have employees document every complaint and review them in their weekly management meetings. 
• Practice “Proactive Complaint Prevention!” 
• Create a Problem Resolution Report for executives so they can stay informed and can pick up the phone to call customers to make sure they are happy. This is when a serious problem occurs. 
• Over-communicate and over-compensate when you err.
• Make sure everyone in the company displays a sense of urgency to respond to customers for simple requests and especially complaints.
• Make sure every manager treats people exceptionally well. If you don’t how can you expect them to provide great service to your customers?
• Train people. Don’t assume they know how to provide great service. Provide training on customer service excellence to include how to deal with difficult customers and situations in a professional manner.
• Direct every executive and manager to “talk it up.” 
• Never be satisfied where you are. Continuous improvement should be one of your core values.
• Develop an obsession to deliver the highest level of customer service to every customer every day.

Companies known for World Class Customer Service do these things. And these are just a few little simple customer service tips that just might make a big difference in your level of service.

Here’s another: Make it an obsession to deliver the highest level of service with every customer every day, everyone, everywhere! 

Already doing these things? Great!  Then my questions to you are “How well are you doing them?” “How can you do them better?  If you read these and said to yourself “I should be implementing  these customer service tips,”  then remember:

Knowing What You Should Do, and Doing Them are Two Very Different Things. Execution Must Be a Strong Part of  Your Service Excellence Culture. 

Implement these customer service tips. Need help? https://www.christinespeaks.com/customer-service-customer-loyalty-customer-trends