Dealing with Difficult Customers


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Find Beauty in the Beast

Description: Difficult personalities exist not only with customers and coworkers, but in our bosses, family and friends. They can become much more than mere challenges. If you cannot handle and cope with them, they can hurt your productivity, dampen your morale, drain your energy, cause stress and simply make your life miserable. You can’t always avoid difficult people, and most of the time you can’t change them. What you can do, is change yourself! Learn how to handle difficult people in a confident, competent and non-combative way. Your result? Improved relationships and less stress! Does that sound good to you?


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