Training and Development
In today's changing world of increasingly fierce competition, training your people is not an option, it is a necessity. We are a full service training and development company--committed to helping you translate your strategic initiatives into results. All programs are interactive, and provide you with skills, strategies and ongoing support.
Below are programs we offer. Keep in mind, we can customize any program with content from several.
- Sales (1/2 day to 3 days)
- Negotiating Skills
- Team-building
- Time-Management
- Strategic Planning
- Marketing
- Dealing With Difficult People
- Presentation Skills
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- Leadership (1/2 day to 3 days)
- Performance Management/Appraisals
- Supervisory /Managerial Skills
- Workplace Spanish
- Behavioral Interviewing
- Meyers Briggs
- Customer Service
- Telephone Skills
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Here is the five step process we use to help you achieve results.
1. Assessment
We partner with you closely to offer training solutions that will address your needs. Your "best practices" will be identified in this process.
2. Involvement
Your team will be involved in helping us to determine what they need and WANT to learn. They will be involved during the program with open dialog, role-playing and small-group idea-sharing/problem solving sessions.
3. Design and Delivery
We will create and deliver a program that will provide skills and techniques to help improve performance and profitability. Educational materials will be designed to be an ongoing valuable resource long after your program is over. We will also provide them with a process to implement the skills they learn.
4. Reinforcement
We reinforce our training with a variety of effective techniques, including teleconferences, coaching and e-mail support.
5. Support
Your people will have access to us via telephone and e-mail to assist them in implementing the skills.
Why train your people during a tough economy?
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- To achieve a competitive edge
- You can't assume they know how to supervise, provide service excellence, or sell effectively
- To develop their level of competence
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When people are competent, the following improve...
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- Profitability
- Productivity
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- Customer retention
- Customer loyalty
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A major function of training is...
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- To help improve operations
- To ensure consistency throughout your company
- To develop a motivated, committed workforce
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The following indicate a strong need for a commitment to training...
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- Economic realities of today's highly competitive business world
- Rapid pace of change
- Higher customer demands
- Employees need to be higher skilled
- Profitable companies are investing in training
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| You can obtain a better outcome when... |
- Training takes place in an informal environment
- The training provided value to them and was worth their time
- Have enthusiasm to attend because the training was properly promoted
- Have an opportunity to not only ask questions, but provide input
- Feel the training is relevant to their job
- Have a trainer who is dynamic, addresses their challenges genuinely cares about meeting your training objectives,
- Are made to be accountable to apply what they learn.
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Invest in your people. They are the force that will help you carry your organization into a successful future. Call to learn more about our training programs and how we can assist you. (800)417-9968
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