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How to Create a Sales/Service Excellence Culture
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Testimonials
"Thank you for your support of our Fixed Operations Conference. The
conference attendees were presented with a comprehensive agenda that included
the corporate direction on Parts and Service operations from American
Honda executives and department managers. Our intent with the meeting
was to convey a message that change is necessary to support success with
the Honda customer in today's competitive business climate.
Our plan was to have our dealers leave the conference with a renewed energy
and commitment to implementing change in their dealer operation. Your
presentation was most successful in supporting this goal!
Your presentation clearly referenced commitment to the business plan outlined
by our staff while supporting the concerns of our Honda dealer personnel
in attendance. Your presentation evidenced considerable research and preparation.
Your efforts yielded great results with our conference attendees and were
most evident from the minute you reached the stage to your close!
I compliment you on your ability to familiarize yourself with the dealers'
concerns and acquire the knowledge of the many dealer support activities
that American Honda Motor Company has embraced. I believe that your commitment
was further noted as you changed your schedule to be present at the entire
conference to ensure that your message mirrored both the needs and interest
of our guests and the American Honda staff.
I realize that positioning you as the closing speaker adds to the difficulty
in organizing and developing a quality presentation. In your case, this
was not an obstacle. The conference attendees provided you with outstanding
comments on your presentation as noted on our closing survey.
Again, thanks for your presentation and meeting support!"
Jeff LeClair, Roger Quandt, Ann Herlihy - American Honda Motor
Company
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Trade Shows
Selling Smarts on the Trade Show Floor
Quick Tips to Help Increase Your Sales
By Christine Corelli The "Sales-Service Excellence" Expert
- Your company has invested a great deal of time and money to exhibit in the trade show. Everyone must do their part and do their best to generate leads. Remember, the primary purpose for most companies when exhibiting in a trade show is to generate leads.
A trade show can generate more leads than over the phone or in the field. Keep in mind, however you must compete with other exhibitors on the trade show floor--and you have only three days to do it.
- Success requires a team effort. Everyone who is in the booth must work as a team and do their part to help each other. When in the booth: Everyone is in Sales!
- Do all you can to come to the show well-rested, with a good attitude, and positive energy.
- Psyche yourself before the show opens to put forth your best effort. It's show time! Display the highest level of professionalism.
Your company's success and reputation depends on it! You must be like an ambassador. Remember, you never get a second chance to make a positive first impression. "An organization is known by the people it keeps."
- Your competition is vying for the attention and business of the same people. Make sure you OUTSHINE them, and portray a higher class of professionalism, knowledge and service.
- Don't wait, initiate. He/she who hesitates loses the chance to generate business. And, take no visitor for granted.
- Meet, Greet, and Qualify FAST! Greet customers with simple down-to-earth greeting and display a willingness to help."Can I help you" is never as effective as: "Hi, I'm John. Do you have application for . . . ?" Deliver your sales pitch. Remember to communicate the "Why do business with Intermec and why they will benefit from your service." Communicate this concisely, powerfully and get some type of commitment.
- A "Secret to Success:" Ask a question immediately after stating what you want. Be sure to say it in one breath with no pauses but don't sound overly aggressive. Example,"What I can do is... Does that sound all right with you.?" "What I might suggest is... "Here is what I'd like to propose...Would you like me to place the order? " "What I would like to do is... "What I would recommend is.." ""I'd like to visit with you right after the show, would that be agreeable to you?"
- Try not to spend too much time with any one individual during peak show traffic times, unless they are seriously interested, or are an important existing customer. When you do receive interest from a potential customer, make them feel important. Bring them over to meet your executives and others in your company.
- Time is at a premium. Show hours and visitors time are limited. The larger the show, the less time a visitor can spend at your booth. Visitors may also have a limited attention span. When searching for prospects determine quickly whether they are simply curious people, job-seekers, snoops, or truly potential users.
- Do not spend time with the WRONG people (technicians, other exhibitors, small talk, etc.) when it's slow. You may miss that one person who may mean thousands of dollars in business.
"There is no mystical, magical secret to sales success. It comes from your enthusiasm, in believing in yourself, Intermec, it's products, tools and services, and it's people. And, by making your customer feel that same enthusiasm and belief."
Christine Corelli
© Copyright 2002 Christine Corelli & Associates, Inc
Selling at a Trade Show Reeling Customers in By Selling Smart

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Exhibiting in an industry trade show is the best marketing vehicles to
physically obtain access to potential and existing customers. It is an
excellent opportunity to display your product or service to the largest
number of people at any single event. In fact, it can generate more leads
than you can obtain in the field during a whole year. Exhibiting can
provide an excellent opportunity to learn more about your industry, obtain
ideas, form strategic alliances, attend educational seminars, develop
relationships, and check out your competition.
On the other hand, exhibiting in a trade show can also be a great waste of
money if you don't know how to promote and sell on the trade show floor.
Selling at a Trade Show, Reeling Customers in By Selling Smart can make the
difference between success or failure in your trade show endeavors.
Unknown to most of her clients, Christine's background includes
twenty years experience in trade show sales and marketing. Her clients
include companies such as Lipton, GE, ConAgra, Black and Decker, FMI,
the Machine Tool Show, the National Restaurant Show, and more.
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Her work has been published in numerous magazines and trade publications on trade show sales and she has been a featured speaker at the Exhibitor Show, the largest event for trade show professionals and sales managers.
For a small investment of $9.99 you will learn:
- What to do before the show with your sales, marketing, and trade show staff
- How to promote your trade show exhibit and get results
- The right "bait" to use to get the right people into your booth
- Why the "Magic of Three's gets results
- The one and only best way to approach visitors
- How to follow up
...and LOTS more...
Christine is best known as The
"Sales-Service Excellence" Expert, and the author of the popular
books,
Wake Up and Smell the
Competition and The ART of Influencing
Customers to BUY From YOU.
As a keynote speaker, conference speaker, and sales trainer she
is superlative in her field. Her
impressive client list includes Fortune 100 corporations, prominent
national associations and
literally hundreds of mid-sized and small businesses.
To learn more about Christine's books, keynotes, seminars or consulting,
please contact:
Gene Leigh, Director of Marketing: gene@christinespeaks.com
or call us toll-free:
(800) 417-9968 or (847) 581-9968 |
Copyright © 1997-2006 All Rights Reserved
CHRISTINE CORELLI & ASSOCIATES, INC.
Your Key Resource to Deliver Highly Creative
Keynotes · Seminars
· Consulting
· Training Programs on
SALES - Sales Skills, Sales Communication, Sales Presentation Coaching
CUSTOMER SERVICE - Establishing Customer Loyalty, The Ultimate Customer
Experience
CREATING HIGH PERFORMANCE - Leadership Skills Development, Management
Training and Development
Employee Motivation, Employee Retention, Change Management Strategies
6401 Lincoln Avenue Suite 204 Morton Grove, IL. 60053
E-mail: cc@christinespeaks.com
1-800-417-9968 1-847-581-9968
Other Copyrights may also apply. No duplication, downloading, or other
copying methods
of any content in part or in whole is permitted without express written
permission.
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