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How to Create a Sales/Service Excellence Culture
Testimonials
"Thank you for all the time and
energy that went into preparing your presentation and for contributing in such
a significant way. Your presentation was a great success and the attendees thought
you met all of our objectives."
Pat Campbell,
CMP Association
Forum
"Your presentation was outstanding. The content was meaningful
and kept everyone aware of the total systems you were suggesting. I was especially
impressed with your insight into our business climate."
Dennis Cutler,
Hoover, National Commercial & CVS Sales Manager
"I appreciate
the time you took to get to know our employees and management team to better understand
our culture. You did an excellent job taking your knowledge of our company and
relating your message to our leadership and employee team."
Kimberly
Neible,
Marketing Director, CATERPILLAR, Marketing and Brand Management
"The feedback on your seminar was overwhelming positive, and I personally found
it to be the best program of the year!"
JC. Weigert,
Director of
Programming, Society for Marketing Professional Services
"I just wanted
you to know how motivated the Nogg sales force was after your presentation.
As you know we had many vendors as well as management personnel present to see
your presentation and many came up to me afterwards, expressing their genuine
excitement about you and your multitude of skills.
We also appreciated
your flexibility in incorporating the sales presentation to the associate and
support staff. Specifically, I appreciated your focus on developing lists of why
the customer should be buying from Nogg rather than the competition, and how you
addressed whether we are truly providing "Value Added" services to our customers."
Rick Faber,
Vice President of Sales, Nogg Chemical, (an Amsan Company)
"I want to pass along my sincere gratitude to you...Our attendees are CEO's and
management of rather large companies...They attend far too many conventions and
hear too many speakers. For that reason, I am very cautious and selective when
booking a keynote speaker.
Your performance was tremendous! You were
able to seize their attention from the first moment and your effectively balanced
a strong, clear message. Many people expressed how they appreciated your understanding
of our issues and so that your presentation was custom tailored. I was further
pleased to see the line of attendees waiting to talk with you and get a copy of
your book. My only regret is that I didn't book you sooner!"
Alan
Campbell,
CAE, President, WDMA "Awesome job! Our Siemens
guys tend to be reserved, but you really did extremely well with them! We shall
work together again!"
Tim Daro,
Siemens "You
received rave reviews and provided a very poignant and effective message that
was genuinely appreciated by all who attended. It was obvious you structured your
presentation to our United Van Lines audience. Thank yu for making our conference
a resounding success!" "The incredibly detailed
attention that you exerted in making our meeting a success was phenomenal! As
you know, our sales team needed a motivational boost. You gave them just the kick
they needed. It has been a true pleasure working with you!"
K.
Gillespie,
Sales Coordinator, WAVO "Your presentation
was outstanding, fast-paced, and presented practical and valuable information
to the attendees. You really made a connection and atttendees were very enthusiastic
about your presentation. We have received nothing but glowing remarks. Thank you!"
D.
Randle,
Vice President, Mobile Area Chambeer of Commerce
Meeting Planners and
Sales Managers —
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How To Create a
Dynamic Meeting |
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Keynote Speaker · Sales Expert ·
Leadership Skills · Employee Motivation
Customer Loyalty · Business Growth
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The customer rules! -- An all too familiar
mantra we keep hearing. Yet, it warrants repeating, as ultimately,
the customer will decide to what extent you will succeed
in today's challenging marketplace. Whether you sell to
b2c or b2b, if you want to win customers over and keep
them coming back to you, you need to obtain answers
to some hard questions:
- What trends are occurring
in your industry that demand smarter customer service
strategies?
- How are you perceived in
the customers' eyes?
- What are they saying about your
company?
- How do your people represent
you? Do they think and act as brand ambassadors?
- What service flaws might
exist in your organization that you don't know about?
- Do you truly "live" your brand,
control it, and the relationship with your customer?
- How do you translate customer satisfaction
into customer loyalty?
- What are smart companies
doing to ensure service excellence?
- What are best practices for
strategic complaint management?
- Why don't customer surveys always
provide the right feedback?
- Why should you brand your service?
- How can you deliver a consistently
great customer experience and develop a universal reputation
for service excellence?
Obtain valuable insight and
learn practical solutions you can apply to ensure
your customer has a consistently outstanding customer
experience, and keeps coming back to YOU, and not your
competition.
> Back
to Business Programs
To Book Christine,
Contact:
(800) 417-9968 | (847) 581-9968
|
Christine Corelli is a popular Chicago, Illinois-based female
keynote speaker, trainer, author, and expert in sales and customer
service. A member of the National Speakers Association (NSA),
Christine has provided speaking, training and consulting services
to major corporations, associations and other organizations throughout
the United States and internationally. She speaks all over the
United States, including these cities and states: Chicago, New
York City, Atlanta, Orlando, Las Vegas, Milwaukee, Detroit, Minneapolis,
New Orleans, Dallas, Houston, San Antonio, Memphis, Philadelphia,
Boston, Pittsburgh, Cleveland, Columbus, Cincinnati, Indianapolis,
Hartford, Kansas City, Denver, San Diego, San Francisco, Seattle,
Portland, Phoenix, Omaha, St. Louis, Nashville, Louisville, Lexington,
Birmingham, Charlotte, Columbia. Alabama, Arkansas, Arizona, California,
Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho,
Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Kansas,
Kentucky, Louisiana, Maine, Maryland, Michigan, Minnesota, Mississippi,
Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey,
New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma,
Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota,
Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia,
Wyoming.
Copyright © 1997-2008 • All Rights Reserved
CHRISTINE CORELLI & ASSOCIATES, INC.
Your Key Resource to Deliver Highly Creative
Keynotes
· Seminars · Consulting · Training Programs
on
SALES
- Sales Training , Sales Communication, Sales Presentation Coaching
CUSTOMER
SERVICE - Establishing Customer Loyalty, The Ultimate Customer
Experience
CREATING
HIGH PERFORMANCE - Leadership, Management Training and Development
EMPLOYEE
MANAGEMENT - Employee Motivation, Employee Retention
Change
Management Strategies
6401 Lincoln Avenue • Suite 204 • Morton Grove, Illinois.
• 60053
E-mail: cc@christinespeaks.com
1-800-417-9968 • 1-847-581-9968
Other Copyrights may also apply. No duplication, downloading,
or other copying methods
of any content in part or in whole is permitted without express
written permission.
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