“Be Sincere in Your Actions and True to Your Word and You’ll Get Along” Confucius
What “Confucius say” is smart. And it’s especially important when dealing with difficult customers. [Read more…]
posted on February 22, 2022 by
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How to Deal With Difficult Customers and Situations
posted on January 27, 2013 by
Schmooze Difficult Customers
One of the most challenging situations is to turn difficult customers into loyal customers. If you can do so, then you may not only gain a new loyal customer but also create an advocate for your business. When you encounter a difficult customer, instead of getting angry and defensive, be respectful, apologetic and humble. [Read more…]
posted on May 22, 2012 by
Positive Attitude — Enough Already?
“It’s easy enough to be pleasant, when life flows by like a song.
But the person worthwhile is one who will smile, when everything goes dead wrong.”
– Ella Wheeler Wilcox
We’ve all heard enough about positive attitude. If you agree, you can skip reading this issue–but at your own risk. Keep in mind that, according to a Stanford Research Institute study success is 88 percent attitude and 12 percent education. The results should be no surprise to anyone. Maintaining a positive attitude is an important factor in your ability to succeed in life and stay sane through tough times. It’s also a topic of great importance to my clients. [Read more…]
