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How to Create a Sales/Service Excellence Culture
Testimonials
"What a great opportunity to sit back and reflect on how I communicate and conduct business. I saw the positive steps I take clearly delineated and recognized some traits I need to work on to succeed at a higher level in by business relationships, strategies and tactics."
Bob Hovan
Senior Sales Representative
RR Donnelley Print Solutions
"This book will help tremendously! It validates what we do in some areas and gives us new ideas in others!"
Theodore G. Chapekis, Jr.
DaimlerChrysler Corporate University
"Words cannot express the impact that you had on our laboratory. Your "Team Communication" presentation was understood, digested, and put into action.
Your energetic positive approach made the day both exciting and interesting, and the way you presented yourself made our people feel you had their best interest at heart. Thank you for sharing so many great ideas and a great presentation!"
Thomas E. Goertz, President,
Artistic Dental Studio
"Thank you for your support of our Fixed Operations Conference. The conference attendees were presented with a comprehensive agenda that included the corporate direction on Parts and Service operations from American Honda executives and department managers. Our intent with the meeting was to convey a message that change is necessary to support success with the Honda customer in today's competitive business climate.
Your presentation clearly referenced commitment to the business plan outlined by our staff while supporting the concerns of our Honda dealer personnel in attendance. Your presentation evidenced considerable research and preparation. Your efforts yielded great results with our conference attendees and were most evident from the minute you reached the stage to your close!
I realize that positioning you as the closing speaker adds to the difficulty in organizing and developing a quality presentation. In your case, this was not an obstacle. The conference attendees provided you with outstanding comments on your presentation as noted on our closing survey.!"
Jeff LeClair, Roger Quandt, Ann Herlihy - American Honda Motor Company
Meeting Planners and
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How To Create a
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Keynote
Speaker · Sales Trainer · Leadership Skills · Employee
Motivation
Customer Loyalty · Business Growth
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Sales Communication That Gets RESULTS
Supporting Workbook
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The ability to influence others is not only an art, but a science. You can win-over today's tough customers and get results faster by learning and applying the skills and techniques in this book. It consists of 150 pages of valuable content. Like Christine's presentations, it will exceed your expectations.
You will learn how to craft highly effectivewords and phrases that communicate why your company is the best provider, the benefits of your product or service, and why a customer should do business with YOU! Then, you'll learn how to eloquently articulate these to customers and potential customers in a manner that influences them to BUY from YOU. Read further to review the content of this book.
Christine Corelli is a MASTER at sales communication. She has years of real-world sales experience and has helped thousands of people improve their skills in her seminars. She will also tell you that she is living proof that these techniques work because she has applied these techniques for years and applies these same skills in her day to day interaction with customers.
You will learn critical communication techniques to help you gain trust, build strong customer relationships, establish customer loyalty, and much MORE.
Buy the supporting workbook - Work on your own or with your team and your sales will soar!
Note: If your budget does not allow for sales training, follow the example of hundreds of sales managers and business owners — Purchase copies of the book and workbook for each person on your team. Instruct them to read the book, then facilitate the training yourself. Call for more information on how to do it effectively! - (847) 581-9968.
Buy Now, and you and your team will become proficient in the following areas...
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Effective Sales Communication Skills - You Will Learn How to...
• Avoid sounding weak, and speak with confidence and conviction (CRITICAL TO YOUR SUCCESS)
• Sound highly polished and professional
• Sound enthusiastic, without being overly enthusiastic
• Be "YOU" focused
• Apply "secrets" of professional speakers that influence people in a positive way
• LISTEN LISTEN LISTEN (CRITICAL TO YOUR SUCCESS IN SALES)
• Guide your customer to an understanding of your product or service
• Qualify the customer quickly and avoid wasting time
• Get past the "Gatekeeper"
Obtain More Referrals - You Will Learn How To...
• Ask for referrals in a professional manner
• Develop an "advocate system" that will get your best customers to go to work for YOU!
• Know the right time to ask for referrals
• Use referrals to penetrate an industry or company and sell more
Consultative Selling - You Will Learn How To...
• Come across more as a consultant than as a sales person
(CRITICAL TO YOUR SUCCESS IN SALES!)
• Become an ongoing valuable resource to your customers
Objections - You Will Learn How To...
• Memorize the right responses to typical objections (CRITICAL TO YOUR SUCCESS IN SALES!)
• Avoid them in the first place
• Know when to talk, know when to listen, and know when to shift gears
Non-Verbal Sales Communication Techniques - You Will Learn How to...
• Apply the non-verbal subliminal selling techniques of professional speakers
• Read and know how to respond to your customer's body language
(CRITICAL TO YOUR SUCCESS IN SALES!)
Questions - You Will Learn How to...
• How to ask the right questions
(CRITICAL TO YOUR SUCCESS IN SALES!)
• Use memorized questions your competitors may not ask
• Ask for the sale (CRITICAL TO YOUR SUCCESS IN SALES!)
• When and how to ask a quick question, that are guaranteed to
get a "yes" response 90% of the time!
Voice Mail - You Will Learn How to...
• Differentiate your style from your competitors
• Leave a professional voice mail that will make you stand out above your competitors
• Know how often to call and leave a voice mail when there's no return calls
Build Strong Relationships - You Will Learn How to...
• Project a positive and professional image
• Use words and phrases that show customers you appreciate them
• Help your customers beyond what your competitors will do
• Develop a relationship with the "Gatekeeper"
• Use "reciprocity" to help build relationships that last
Financing - (For Capital Equipment, Software, Machinery,
Telecommunications Systems, Sales Pros) - You Will Learn How to...
• Offer financing solutions throughout the selling cycle to help your customer purchase
Access Your Success - You Will...
• Answer questions that will access your ability to close the sale
• Learn where you may need to improve! (CRITICAL TO YOUR SALES SUCCESS)
AND, MORE TIPS AND TECHNIQUES THAT
INFLUENCE CUSTOMERS TO BUY FROM YOU!
NO RISK MONEY BACK GUARANTEE
As with Christine's presentations, all our products are guaranteed. If you can't find at least 10 techniques in this book that will help increase your sales, we will refund your money.
Here's why you should buy now!
You will:
• Receive an immediate receipt
• Benefit with higher closing ratios and INCREASED SALES (CRITICAL TO YOUR SALES SUCCESS!)
Call us at (800) 417-9968 if you have any questions about this book. We'd be happy to answer your questions.
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