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How to Create a Sales/Service Excellence Culture
Testimonials
"Thank you for your support of our Fixed Operations Conference. The conference attendees were presented with a comprehensive agenda that included the corporate direction on Parts and Service operations from American Honda executives and department managers. Our intent with the meeting was to convey a message that change is necessary to support success with the Honda customer in today's competitive business climate.
Our plan was to have our dealers leave the conference with a renewed energy and commitment to implementing change in their dealer operation. Your presentation was most successful in supporting this goal!
Your presentation clearly referenced commitment to the business plan outlined by our staff while supporting the concerns of our Honda dealer personnel in attendance. Your presentation evidenced considerable research and preparation. Your efforts yielded great results with our conference attendees and were most evident from the minute you reached the stage to your close!
I compliment you on your ability to familiarize yourself with the dealers' concerns and acquire the knowledge of the many dealer support activities that American Honda Motor Company has embraced. I believe that your commitment was further noted as you changed your schedule to be present at the entire conference to ensure that your message mirrored both the needs and interest of our guests and the American Honda staff.
I realize that positioning you as the closing speaker adds to the difficulty in organizing and developing a quality presentation. In your case, this was not an obstacle. The conference attendees provided you with outstanding comments on your presentation as noted on our closing survey.
Again, thanks for your presentation and meeting support!"
Jeff LeClair, Roger Quandt, Ann Herlihy -
American Honda Motor Company
"I thoroughly enjoyed your presentation. You really have a great knack for the interactive dialogue with the audience, and as you know that sure helps reinforce the learning"
Eric Shawger, Customer Relationship Manager, GE Healthcare Information Technologies, IIS
ICSA Board Member
"I want to pass along my sincere gratitude to you...Our attendees are CEO's and management of rather large companies...They attend far too many conventions and hear too many speakers. For that reason, I am very cautious and selective when booking a keynote speaker.
Your performance was tremendous! You were able to seize their attention from the first moment and your effectively balanced a strong, clear message. Many people expressed how they appreciated your understanding of our issues and so that your presentation was custom tailored. I was further pleased to see the line of attendees waiting to talk with you and get a copy of your book. My only regret is that I didn't book you sooner!"
Alan Campbell, CAE, President, WDMA
Meeting Planners and
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Keynote Speaker · Sales Expert · Leadership Skills · Employee
Motivation
Customer Loyalty · Business Growth
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When You Engage Christine's Services...
- You can rely on her expertise, credentials
and reputation.
- 75% of her business comes from repeat and referral clients.
- No RiskYou have our guarantee
Christine stands behind her work and her products with a
money-back guarantee. If you engage her services as a consultant,
your agreement is cancelable any time you feel your organization is
not receiving value. (Please note: We have never been asked to terminate
any agreement or provide a refund on any of her products.)
You can be assured your people will be "engaged, and delighted
with your speaker/consultant selection"
Here's why. . .
Christine has the ability to establish immediate rapport with an audience.
This is not only Because of her strong presentation skills, but
because she does her homework. At the onset of each program, she
identifies the results of the research she has done, then involves
the audience. After a recent presentation, a CEO stated, "What I
loved about her program at our sales meeting, is that she spoke
with us, and not at us."
Working across a wide variety of industries has given her valuable insight into corporate cultures, management styles, sales and customer service expertise and an ability to relate to many diverse groups. Our clients have described her style as high-energy, down-to-earth, warm, and authentic.
You will receive accolades on her program content.
She speaks from experience, and not textbook theory.
Christine brings over 25 years of business experience working across
a wide variety of industries. Please visit our partial client
list. You will learn "head-start" strategies and best practices
from the top performers. You will learn what works and what doesn't
work in today's tough business world.
Here's What Her Clients Have Said:
"Promise us you'll never work for any of our competitors!"
T. Callahan, Agri-King
"Your contribution towards the success of our "Panasonic Edge" campaign was most appreciated. What I really found fascinating was your ability to gain group participation and how you made people feel at ease during the process of learning. You definitely understand that!"
Don Cullen,
GM, Panasonic
"You absolutely put your heart and soul into our programs on leading and managing in these ever changing times!"
D. Ragione, CFO, Rick Engineering, San Diego, CA
"I was extremely impressed with your professionalism and the quality of your work. I have worked with many people in my 27 years with the John Deere Company, and you are one of the best. Your ideas and recommended actions are being used on a daily basis. We need the quality information you impart and look forward to having you be a part of our upcoming seminars and meetings."
Robert B. Bardwell, John Deere Company
"We learned more in one session from Christine than any other sales speaker we've brought in."
M. Trainor, Trainor Glass
"Click here to read rave reviews" |
- You will never have to worry.
Christine operates with ethics and integrity to be deserving of your trust. She is flexible and easy to work with. She will keep you informed of her progress working on your program or product.
- You will receive assistance in every aspect of your event.
Christine approaches her work with extraordinary enthusiasm and attention to detail. She will assist you in every aspect of making sure your event or strategic initiative is successful. No other speaker offers this value added service.
- You and your group will be engaged, and most important, your people will remember the message long after her program is over.
Christine is a master at group dynamics. Your people will be educated, entertained, and inspired.
- Your expectations will be exceeded.
"Christine emphasizes the importance of exceeding customer expectations in her presentations. You will see that see definitely "walks her talk."
We hope to hear from you!
Gene Leigh, Director of Marketing
Christine is best known as The "Sales-Service Excellence" Expert, and the author of the popular
books,
Wake Up and Smell the
Competition and The ART of Influencing
Customers to BUY From YOU.
As a keynote speaker, conference speaker, and sales trainer she
is superlative in her field. Her
impressive client list includes Fortune 100 corporations, prominent
national associations and
literally hundreds of mid-sized and small businesses.
To learn more about Christine's books, keynotes, seminars or consulting,
please contact:
Gene Leigh, Director of Marketing: gene@christinespeaks.com
or call us toll-free:
(800) 417-9968 or (847) 581-9968 |
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