"You proved to be the highlight of the conference. All of us were energized and challenged by your presentation.
You certainly were effective in helping our managers to begin opening new thoughts and windows of change."

— Dennis Manns, American Honda Corporation

Christine Corelli speaker logo speaker logospeaker logo


Name:

Email:



Book on Building Competitive Advantage

Learn More



Art of Influencing Customers

Learn More



Capture your Competitor's Customers - and Keep Them

Learn More



Hiring and Retaining Quality Employees

Learn More



Theme Ideas Handbook

Learn More


Audio CD's

Learn More



spacer

Name:

Email:

Keynote Speaker · Sales Trainer · Leadership Skills · Employee Motivation
Customer Loyalty · Business Growth

Books || Audio Learning Programs || eBooks || Training Manual || View Shopping Cart || Check Out

Personal Skills

Is Your Boss a Psychopath?

By Christine Corelli
The "Sales-Service Excellence" Expert

If you are familiar with my work, you know I am an advocate of a "Zero Tolerance For Bad Bosses" corporate policy. (http://www.christinespeaks.com/badbosses.htm)

If you think you work for a difficult boss, read the July, 2005 issue of Fast Company magazine. In its featured article, senior writer Alan Deutschman tells intriguing and disturbing stories of corporate psychopaths. He describes them as charming, manipulative, deceitful, ruthless, callous, shallow, destructive, narcissistic and shrewd people. Among the psychopathic bosses he refers to are Leona Helmsley, Ivan Boesky, Marvin Davis and Bernie Ebbers to name a few.

The article even includes a quiz to help readers determine whether they work for one of the "all-time bosses from hell." I'm sure this issue sold like crazy!

Hopefully, you do not work for anyone quite so, well, shall we say, "psycho." If you do, perhaps you'd be wise to realistically assess the damage it may do your career and your life.

More likely, you may be working for a boss who is just downright difficult. If you are, you may find the following tips on how to deal with a "difficult" boss helpful.

• Know you can't control a difficult person, but you can control your attitude about them.

• Have compassion. Recognize that bosses need to make decisions and take actions that will get results to ensure the future of the enterprise. At times, pressures mount, causing them to have high levels of stress. Keep in mind, it's not easy to be a boss-it's tough. Real tough. Yes, they make the decisions and the big bucks, but they don't always make the rules.

They may have a tough Board of Directors and stockholders, (or owners if the company is privately owned) who expect high profits. When they don't see profits they don't want to hear the reasons why. They only want results.

• Know what is expected of you. Ask questions and wait for the answers. If it's not clear to you, don't hesitate to ask again. You'll never be sure where you stand if you don't have direct answers to your concerns.

• Ask what more you can do to support them— "What do you need from me and my team to take some of the pressure off of you?"

• Learn to slough off frustration and develop "emotional toughness." While it's not easy to do, strive to cast aside the fact that you have a difficult boss, be grateful you are employed when so many people are not, and replace negative thoughts with positive self talk. Be confident and self-assured through a positive internal dialogue with yourself.

• Make it a habit to tune out your business life when you get home. Even if you have to take work home, give yourself a cut off time each day where you don't think about business or your boss! Make this a habit.

• Accept that we don't live in a perfect world, and that difficult people - including bosses are simply a part of life.

• Keep reminding yourself that life is too short to let difficult people and situations get the best of you.


©Copyright 2005 - Christine Corelli & Associates, Inc.


Additional Articles Authored By Christine on This Site
(Note: Want to publish? Contact us for written permission to reprint copywrite material.)

•Would You Work for YOU? (PDF download)

•Forging the Link Between Sales and Marketing

•Capture Your Competitors' Customers —
Even When The Boss Says It Can't Be Done

•How to Create a Sales-Service Excellence Culture (PDF download)

•Retaining Top Salespeople

•Don't Throw in the Towel! Make Those Dreaded Cold Calls

•Ask Questions and LISTEN to Customers

•How to Overcome a Selling Slump

•Until Things Turn Around-What to Do

•Drive to Win the Race For Business Growth

•The Customer Has Changed - So Must You

•Survival in a Tough Economy (PDF download)

•Make Like Harley-ASK ALREADY!

•To Retreat or Not to Retreat — That is the Question

•Selling Through Tough Times — Be a Chameleon

•Tap into New Markets

•Adapting to the Changing Retail Environment

•Shoppers Are Good But Buyers are Even Better

•Developing a Culture of Customer Service (PDF download)

•Dealing With Difficult Customers - (PDF download)

•Will Tomorrow's Customer Be Yours?

•Steps to Service Excellence

•You Can Be An Ambassador or An Assassin

•How to Treat Customers So You Can Keep Them

•The Customer Rules - Listen Up!

•Why Teamwork?

•Peer Support—Keeping The Spirit Alive

•The Rules of Accountability — From the Organization's Top to Bottom

•Hiring Top Performers (PDF download)

•Aligning Your Team For Results

•Hiring Top Performers (PDF download)

•Engaged! Who Me? - Employee Engagement

•Bad Bosses / Good Bosses

•Collaboration Breeds Success

•Employee Motivation-Whose Job IS It Anyway?

•How to Institute Change

•What Employees Want

•Employee Hiring and Satisfaction (PDF download)

•How to Create a High Performance Workplace Through Change

•Zero Tolerance for Bad Bosses

•Is Your Boss a Psychopath?

•The Like Factor and the Spider

•The ART of Influencing People (PDF download)

•Who Stole Your Enthusiasm?

•Building Business Relationships

•People Skills — Projecting the Right Stuff

•Be Accountable and Count

•How Sharp are Your Tools?

•Life-Balance-A Tight-Rope Act

•Positive Attitude-Enough Already?

•Making Any Meeting Memorable (PDF download)

•How to Have a Successful Event Without Really Trying

•Selling Smarts on the Trade Show Floor

•Selling at a Trade Show

•Why Attend Another Trade Show?

•How to Get the Most From Attending a Trade Show

•Don't Kill Creativity in Your Company

•Intuition Is In!



Christine is best known as The "Sales-Service Excellence" Expert, and the author of the popular books,
Wake Up and Smell the Competition and The ART of Influencing Customers to BUY From YOU.
As a keynote speaker, conference speaker, and sales trainer she is superlative in her field. Her
impressive client list includes Fortune 100 corporations, prominent national associations and
literally hundreds of mid-sized and small businesses.

To learn more about Christine's books, keynotes, seminars or consulting, please contact:
Gene Leigh, Director of Marketing: gene@christinespeaks.com or call us toll-free:
(800) 417-9968 or (847) 581-9968




About Christine Corelli || Business Programs || Additional Services || Business Articles

Client Corner || Free Newsletter || Contact Us || Sitemap || Home


Books || Audio Learning Programs || eBooks || Training Manual



Copyright © 1997-2006 • All Rights Reserved
CHRISTINE CORELLI & ASSOCIATES, INC.
Your Key Resource to Deliver Highly Creative
Keynotes · Seminars
· Consulting · Training Programs on


SALES - Sales Skills, Sales Communication, Sales Presentation Coaching
CUSTOMER SERVICE - Establishing Customer Loyalty, The Ultimate Customer Experience
CREATING HIGH PERFORMANCE - Leadership Skills Development, Management Training and Development
Employee Motivation, Employee Retention, Change Management Strategies


6401 Lincoln Avenue • Suite 204 • Morton Grove, IL. • 60053
E-mail: cc@christinespeaks.com
1-800-417-9968 • 1-847-581-9968

Other Copyrights may also apply. No duplication, downloading, or other copying methods
of any content in part or in whole is permitted without express written permission.

lines
motivational speaker