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How to Create a Sales/Service Excellence Culture
Testimonials
"The Marketing Resource Division of Caterpillar was able to identify the talents of Christine Corelli from Day 1. She not only proved her skills as a business speaker, she was able to keep the division's focus on highly emotional issues like employee engagement, instituting change, and leadership. Her consulting presence was a major influence that led to an action plan that was well received by both employees and management. She provided a sense of comfort and direction that we were doing it correctly and at the right pace. Her energy level, positive attitude and common sense approach to everyday business would be an asset to any organization!"
John H. Kramer
Caterpillar, Inc.
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Keynote Speaker · Sales Expert · Leadership Skills · Employee
Motivation
Customer Loyalty · Business Growth
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Books || Audio Learning Programs || eBooks || Training Manual || View Shopping Cart || Check Out
Hiring and Retaining Quality Employees
Quality Employees. Where Can You Find Them?
And If You're Lucky Enough To Find Them -
How Can You KEEP Them?
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Having a workforce of quality people who come to work every day ready to serve you, your customers and each other is vital to your success. If you have the right people in your company, they are self-motivated to deliver their best performance each day. Many companies, however, are struggling with disgruntled employees who seem to go through the motions of their job, but lack initiative and involvement.
This book will take you through a step-by step process on how to attract, hire and retain quality employees and create a high-performance culture where they are engaged, stimulated, and enjoy coming to work each day.
You will learn methods and techniques to tactfully confront people who are not performing up-to-speed, coach and build average performers into becoming high-contributors, and develop the leadership potential of your stellar employees.
Whether you are a large corporation, mid-sized, or small company, you can benefit from the content of this manual. You will learn information, ideas, methods, techniques on...
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The benefits of having the right people on your team
What quality employees want and need
How to take your existing culture and make it great
How to preparing for the interview
Good questions to ask during the interview
How to avoid legal pitfalls
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How to prepare a mission statement, values statement, code of conduct, guiding principles for use during the interview
How to communicate five benefits of working for you to quality candidates
Where to go to find quality candidates
How to assess the candidate during the interview make the best choice, and offer the job
What to do for new employees to indoctrinate them into your company and make them feel welcome
What to look for when hiring an executive or senior manager
How to terminate employees who display negative behavior or poor performance
Retaining quality employees
The the high cost of employee turnover and why employees leave an organization
What can happen to employees when they work for a "bad boss"
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The Good Boss — The Great Leader
Employee motivation — whose job is it anyway?
Characteristics of great leaders
Three employee types and how to manage them
How to confront negative behavior and poor performance
Communication skills
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How to ask questions that win the hearts of your people
Methods to create high performance and retain quality employees
What employees need to reach their full potential
The best companies to work for, ideas and best practices
Real world ideas for reward, recognition, stress management and life balance
Dynamics that help drive an organization beyond excellence
Hiring form
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Price: $39.99 hard copy + shipping $4.00 Add To Cart
Christine is best known as The "Sales-Service Excellence" Expert, and the author of the popular books, Wake Up and Smell the Competition and The ART of Influencing Customers to BUY From YOU. As a keynote speaker, conference speaker, and sales trainer she is superlative in her field. Her impressive client list includes Fortune 100 corporations, prominent national associations and literally hundreds of mid-sized and small businesses.
To learn more about Christine's books, keynotes, seminars or consulting, please contact: Gene Leigh, Director of Marketing: gene@christinespeaks.com or call us toll-free: (800) 417-9968 or
(847) 581-9968.
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