Finding Beauty in the Beast -
Dealing With Difficult People
"You can't go through life letting difficult people get the best of you!"
Christine Corelli
In the workplace, most of us think difficult people just "go with the territory." But we find difficult personalities not only in our coworkers and customers, but in the people we live with and depend upon. They can make life a real challenge!
Difficult bosses, employees, customers, and coworkers are much more than mere challenges. If you cannot handle and cope with them, they can hurt your productivity and profitability, dampen your morale, drain your energy, cause stress and simply make life miserable.
We can't always avoid difficult people, and most of the time we can't change them. What we can do, is learn how to communicate with them in a confident, competent and non-combative way resulting in improved relationships.
"Finding Beauty in the Beast" will demonstrate what it takes to co-exist with difficult bosses or employees, customers, coworkers, and the gripers, snipers, gossips, grumps, know-it-alls, control freaks, walking-wounded, moaners and groaners, back-stabbers, mopes, gloom and doomers, drill sargeants, negaholics, beauties, and beasts of this world.
Upon completion of this program you will learn:
- How to recognize and identify different personalities
- How to stay in control
- How to handle aggressive and manipulative behavior
- How to control your "Hot Button" (Are YOU being difficult?)
- How to communicate effectively with difficult people
- How to use assertive communication with tact and diplomacy
- How to cushion challenging or argumentative statements
- How to combine strength with sensitivity
- How to deal with potentially difficult situations before they get out of hand
- How to maintain "cool - calm - collectedness"
The program is available in a half-day format.
These customized programs have been highly successful with sales, health care, manufacturing, construction, banking, real estate, investment, and and economic development groups.
Christine is best known as The
"Sales-Service Excellence" Expert, and the author of the popular
books,
Wake Up and Smell the
Competition and The ART of Influencing
Customers to BUY From YOU.
As a keynote speaker, conference speaker, and sales trainer she
is superlative in her field. Her
impressive client list includes Fortune 100 corporations, prominent
national associations and
literally hundreds of mid-sized and small businesses.
To learn more about Christine's books, keynotes, seminars or consulting,
please contact:
Gene Leigh, Director of Marketing: gene@christinespeaks.com
or call us toll-free:
(800) 417-9968 or (847) 581-9968 |
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