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How to Create a Sales/Service Excellence Culture
Christine's Books
Testimonials
"Thank you for your
support of our Fixed Operations Conference. The conference attendees were presented
with a comprehensive agenda that included the corporate direction on Parts and
Service operations from American Honda executives and department managers. Our
intent with the meeting was to convey a message that change is necessary to support
success with the Honda customer in today's competitive business climate.
Our plan was to have our dealers leave the conference with a renewed energy
and commitment to implementing change in their dealer operation. Your presentation
was most successful in supporting this goal!
Your presentation clearly
referenced commitment to the business plan outlined by our staff while supporting
the concerns of our Honda dealer personnel in attendance. Your presentation evidenced
considerable research and preparation. Your efforts yielded great results with
our conference attendees and were most evident from the minute you reached the
stage to your close!
I compliment you on your ability to familiarize
yourself with the dealers' concerns and acquire the knowledge of the many dealer
support activities that American Honda Motor Company has embraced. I believe that
your commitment was further noted as you changed your schedule to be present at
the entire conference to ensure that your message mirrored both the needs and
interest of our guests and the American Honda staff.
I realize that
positioning you as the closing speaker adds to the difficulty in organizing and
developing a quality presentation. In your case, this was not an obstacle. The
conference attendees provided you with outstanding comments on your presentation
as noted on our closing survey.
Again, thanks for your presentation
and meeting support!"
Jeff LeClair, Roger Quandt, Ann Herlihy - American
Honda Motor Company 
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Creativity Intuition
Is In! By Christine Corelli
The
"Sales-Service Excellence" Expert Men
call it a "gut feeling." Women call it "intuition." Whatever you call it, it's
something you need to pay attention to. Usually, it springs up from deep within,
and when you least expect it. Scientists and artists refer to it again and again
as one of the key elements in their work. Heeding it can help you to analyze ideas,
information and people. In the past, speaking
about it in the business world was considered frivolous, too "touchy-feely." In
today's world, however, business is taking the matter of intuition to heart. Many
are training their executives and sales people to learn how to use intuition to
help them achieve productive results. Perhaps
you would be wise to pay attention to that strong little voice inside your head
and not dismiss them. Learn to trust your gut feelings and remain open to them,
especially when it comes to people. If you have a sense you should not trust someone
completely, don't. If you have to make a big decision, hold off and wait until
your gut tells you what to do. If you've had inhibitions
about using your intuition in the past, wake up! It's a different world. You need
to use all your senses. Don't muffle that voice, whether you hear it as a loud
shout or a quiet whisper. It's your intuition at work.
Christine is best known as The "Sales-Service
Excellence" Expert, and the author of the popular books,
Wake
Up and Smell the Competition and The
ART of Influencing Customers to BUY From YOU.
As a keynote speaker,
conference speaker, and sales trainer she is superlative in her field. Her
impressive client list includes Fortune 100 corporations, prominent national associations
and
literally hundreds of mid-sized and small businesses.
To learn
more about Christine's books, keynotes, seminars or consulting, please contact:
Gene Leigh, Director of Marketing: gene@christinespeaks.com
or call us toll-free:
(800) 417-9968 or (847) 581-9968 |
Copyright © 1997-2006 • All Rights Reserved
CHRISTINE CORELLI & ASSOCIATES, INC.
Your Key Resource
to Deliver Highly Creative
Keynotes · Seminars
· Consulting
· Training Programs on
SALES - Sales Skills, Sales Communication, Sales Presentation Coaching
CUSTOMER SERVICE - Establishing Customer Loyalty, The Ultimate Customer Experience
CREATING HIGH PERFORMANCE - Leadership Skills Development, Management Training
and Development
Employee Motivation, Employee Retention, Change Management
Strategies
6401 Lincoln Avenue •
Suite 204 • Morton Grove, IL. • 60053
E-mail: cc@christinespeaks.com
1-800-417-9968 • 1-847-581-9968
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of any content in part
or in whole is permitted without express written permission. |
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