 A
Corporate Retreat... To Retreat, or Not to
Retreat That is the Question
Corporate
retreats represent a significant investment of time and energy. Many companies
refrain from holding them because they are regarded as time consuming, and, perhaps
even a bit frivolous. However, conducted properly, corporate retreats can be the
best overall investment companies can make to make decisions to help move their
companies into a more successful future. Regardless of the
size of your company or the type of business you have, the bottom line is that
bringing key people together for a corporate retreat is a smart move. A retreat
is an excellent opportunity for strategic planning, and to make decisions on what
actions you need to take to increase your sales, establish higher levels of customer
loyalty, improve overall performance, and drive business growth. Effectively
planned and executed, a corporate retreat is an excellent platform for reinforcing
leadership skills, brainstorming ideas, solving problems, stimulating teamwork,
nurturing a sense of camaraderie, and clarifying and reaffirming your organization's
competitive strategy. Corporate retreats are valuable experiences
and they are fast becoming one of the most effective management tools a company
can use. Since people tend to promote what they help to create, a carefully planned
retreat will ensure that everyone in your organization will support corporate
decisions. The following are twenty one tips to assist you
in planning a successful corporate retreat. 21 Tips
for planning a successful corporate retreat... 1.
Be clear on what you want your corporate retreat to accomplish. Specifically,
answer these two questionsWhat has to happen to consider this corporate
retreat a success? What specific issues or topics do you want to discuss?
2. Have the right people on your corporate retreat team. No
more, no less. Remember, this is not a reward or a popularity contest. If you
don't have the right players, your corporate retreat will not be productive. The
next tip may help you to designate the retreat team. 3.
Decide whether you want to invite only your executives or include your managers
and a few key people to be on your retreat team. Consider
the benefits of including managers and few high-contributing employees. If you
choose to do so, invite employees with strong leadership skills who possess an
in-depth knowledge of the issues at hand so they can participateeven for
a portion of your corporate retreat agenda. Prior to the event,
ask them to poll their staff on the following issues/topics for discussion at
the retreat. They will have great insight to bring to your retreat that provides
input, shares ideas, and represents the voice of the people in their department.
You'll be surprised at what you might learn. - What is
our company doing exceptionally well?
- What are you hearing
from our customers?
- What do you need from management to
perform your job more effectively?
- How can we improve teamwork,
communication, and morale?
- What ideas do you have to help
the company move forward?
- If there is one message you want
management to hear, what would it be?
4. Name
your employee team. If you make the decision to invite
just a few employees, give them a name, such as the "President's Advisory Team,"
or "Acme Leadership Council, or "Acme Future Leaders Council." It will demonstrate
that you recognize their leadership ability and will make them feel important
and appreciated. 5. Establish your objectives. While
every organization has its own unique challenges, the following are examples of
areas for discussion that you might address: - What is
our company doing exceptionally well?
- What do our customers
want, need, and expect from us?
- How well do we deliver what
our customers want, need, and expect?
- What are our customers
saying about us?
- Do we deliver on our brand promise?
- How
are we perceived in the eyes of our industry and community?
- What
complaints do we hear from our customers?
- What service flaws
exist and how can we avoid or eliminate them?
- How can we
streamline our operations and cut red tape?
- What processes
or procedures do we have that don't make sense and hold us back from flawless
execution?
- What can we do to become the Number One preferred
provider?
- How can we help our sales force to generate more
sales and establish higher levels of customer loyalty?
- What
new approaches can we take to our advertising and marketing strategies?
- What
are the trends occurring in our industry that will impact our decisions?
- Where
could we expand our business and tap into new markets?
- What
is the overall level of performance of our employees?
- Do
they act as our brand ambassadors?
- Who are our highest contributors?
- Who
needs more coaching and skill development?
- Who is not performing
and may need more help or even be terminated?
- What more
can our employees do to better support our sales team?
- Do
our employees have the skills, tools, and training they need?
- What,
specifically, can we do to create higher levels of customer loyalty and turn our
customers into advocates?
- Where do we need improvement?
- How
can we take what we're doing right and use these to build on our strengths?
6. Set a tightly focused agenda. Select
no more than three topics for discussion; consider that most urgent issues. If
you try to cover too much, in too little time, you will not be satisfied with
the end result. Stay on track. Don't let anyone ramble on during discussions.
7. Provide materials for review. Distribute
copies of a great business book (From Good to Great, or Wake
Up and Smell the Competition are excellent choices) or a magazine
article on future trends in your industry, advertising and marketing techniques,
sales strategies, employee motivation, or any topic related to your most urgent
needs. Ask attendees to review the materials prior to your corporate retreat to
be able to share what they learned from it and how you can apply it to your company.
8. Bring information. Before the management
retreat, ask your team to gather new information or "intelligence" about your
business and your competitors. 9. Keep it quiet. Keep
in mind that the Encarta World English dictionary defines a retreat as...
a period of quiet rest and contemplation in a secluded place. Or... a period
away from normal activities, devoted to contemplation Whether
you want to work together for three days, or you can only spare one day, the best
place for your corporate retreat is a quiet atmosphere far from the hustle and
bustle of daily business. It doesn't have to be an expensive resort or a fancy
country club especially if you don't want your people looking out the windows
and checking their watches because they're anxious to play golf. (If you do want
to play golf or engage in another team building recreational activity, schedule
it into your corporate retreat accordingly.) 10. Keep
it simple and inexpensive if budget is a concern. Money
is not the key component in a successful corporate retreat. Some highly productive
retreats have even been held in an executive's backyard or at a quiet restaurant
with a meeting room. Consider holding your retreat in a simple meeting room, or
at a country bed and breakfast inn (with an appropriate private room for your
sessions plus a dining room for breaks). By way of example,
a company located in Connecticut invited twelve of its top leaders to a special
retreat at a quaint bed and breakfast located on a lake. Check-in was Friday morning
and the first session was scheduled for Saturday morning. After a good dinner
and a quiet restful evening, they all met early fresh and eager to begin
the sessions, which were held in a quiet meeting room in the facility. Although
their managers had already been through an extensive leadership training program,
the executive who organized the management retreat stated his position to a professional
speaker he invited to the management retreat. "We
can never hear enough about leadership. Let's kick off our management retreat
with a reinforcement of leadership skills." The
speaker delivered a program that would help reinforce their leadership skills.
Her forty-five minute presentation was upbeat and highly interactive, because
it is critical to maintain high energy levels and a great deal of involvement
at any corporate retreat for it to be successful. Then, she
conducted a corporate retreat team-building exercise, followed by a quick review
on the team communication skills below to apply during their discussions. 1.
Open communication 2. Monitor Communication Inclusion, Clarification
3. Brainstorming-Idea Sharing 4. Decision Making
She
instructed the retreat team to look at their company with the eye of an outside
consultant. The corporate retreat team proceeded to work for six hours, including
a working lunch and twenty-minute breaks. In the late afternoon, everyone was
given some free time. Some napped; some played golf; some went walking in town.
In the evening, a quiet dinner was held at a lovely restaurant. The rule at dinner
was no business chat! The next morning, discussions continued.
Final decisions were made in the afternoon. Each team member was instructed to
develop an action plan to make a strategy work. 11.
Consider more options for your corporate retreat format. Some
companies use this type of format: Day One:
Arrival is in the early afternoon, with an early dinner planned. During the dinner,
teams of two, three, or four are formed, depending on how many people attend the
retreat. Each team is given an assignment from one of the three areas you have
selected for retreat discussion. They meet together for an hour to discuss the
topic. Then, together, they create a 20-minute presentation that will include
the following: 1. Your strengths 2. Your needs 3. Your
challenges
One person is selected to deliver
the presentation to the group. Many may want to use PowerPoint to make a better
impact. Later that evening, your retreat team reconvenes as a group and listens
to the presentations. Day Two: Discussions are
conducted. Decisions are made and an action plan is developed.
Some
companies have retreats that last an entire weekend. Whatever you decide, make
sure it is an energizing experience for your corporate retreat team.
12. Consider engaging the services of a high-powered corporate
retreat facilitator. While it's possible for you, or anyone
in your company, to conduct the retreat, you will often get better results if
you bring in a business expert who is an experienced corporate retreat facilitator
to provide ideas and accomplish your retreat goals. A retreat facilitator is neutral
and can see conflicts/opportunities that your retreat team might not see and can
share ideas from other companies. An experienced corporate
retreat facilitator is a strong communicator, keeps everyone focused, and knows
how to read body language. He or she responds to what they see and hear. The facilitator
knows how to obtain participation from every member of the group. Prior to your
retreat, the expert will conduct research on your industry, talk to your customers,
and consult with your company to identify issues and challenges and find out what
is going on in your employees' minds. The facilitator will report the findings
at the retreat and help you problem-solve. Another good reason
to bring in a corporate retreat facilitator is to ensure no single individual
has to wear two hats. Past experience has proven that the company person should
not have to worry about being both a facilitator and a participator. An
outside person will not be influenced by your management structure. In fact, a
good facilitator will help you create ground rules for the retreat - the first
being the next tip. 13. Everyone leaves their hats
and their titles at the door. At one executive retreat,
the company president stated, "Okay, folks, at our last retreat you told me I
needed to do a better job of communicating. How have I been doing lately?" How
honest and forthright a statement coming from a top-level executive! The next
rule follows. 14. No cell phones or e-mail communication
during the retreat. If your corporate retreat will be
held during the week, set half-hour breaks for phone calls. 15.
Use subtle background music to enhance creative-thinking. Studies
have proven that people think more creatively when classical music is playing
in the background. Mozart, Vivaldi, Bach, can be superb choices. Just make sure
the volume is low and the music is instrumental. 16.
Refrain from rewards. Never use a corporate retreat to
award someone. Your time must be spent on idea sharing and problem-solving.
17. Ensure that "follow through" is part of your executive
retreat process. When you conclude, be prepared to make
final decisions and create assignments. Make sure expectations are clarified and
that you analyze your results. 18. Evaluate. Finally,
ask for a candid evaluation from your participants. Make sure you include the
question, "How can we improve our next management retreat?" Determine whether
they come away with what you had anticipated when the retreat was originally planned.
19. Execution is critical. Make sure your entire corporate
retreat team knows that Going Back to
"Business As Usual" Won't Cut it. Execution Must Be Your Competitive Strategy
20. Retreat Repeatedly. Many companies
hold a yearly corporate retreat, while others hold them quarterly, to make sure
their leadership functions as a unified team and stays on track. Others hold a
retreat just prior to an annual employee meeting. Still others hold them sometime
in late fall or early winter, so they can put their strategy into place and make
announcements early in the New Year. 21. Retreat now. You'll
be amazed at what you can accomplish at a corporate retreat if you've never held
one, or if you've never held them in the right manner. Just keep this in mind:
Holding a retreat doesn't have to be costly. Holding a retreat with the right
structure, format, and facilitator is not an unnecessary expense, but an investment
that is well worth making. ©Copyright 2006 Christine
Corelli. All rights reserved. If you would like to consider
engaging Christine's services at your next corporate retreat, please give us a
call at (847) 581-9968. An initial consultation is complimentary.

Christine is best known as The "Sales-Service
Excellence" Expert, and the author of the popular books, Wake
Up and Smell the Competition and The
ART of Influencing Customers to BUY From YOU. As a keynote speaker, conference
speaker, and management retreat facilitator, she is superlative in her field.
Her impressive client list includes Fortune 100 corporations, prominent national
associations and literally hundreds of mid-sized and small businesses.
To learn more about Christine's books, keynotes, seminars or consulting, please
contact: Gene Leigh, Director of Marketing: gene@christinespeaks.com
or call us toll-free: (800) 417-9968 or (847) 581-9968
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