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Making Your Body-Talk Work for YOU
and Reading Your Customers'...
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One of the most powerful sales communication skills is knowing how to send positive selling messages when speaking to customers or delivering a sales presentation, and knowing how to read and respond to your customers.'
Body language is a fascinating, but often under-utilized technique. Even the most sophisticated professionals find the topic of non-verbal communication interesting, but rarely put it into practice.
A big mistake when you are trying to attract customers and need to use every possible method to secure a sale. You can gain a real competitive edge by developing the ability to send positive non-verbal messages to your customers and, conversely, to "read" their reactions when you are speaking to them.
Body language is the oldest, most trusted language in the world. It consists of body position, posture, facial expressions, and eye movement. Studies have proven that people believe what they see more than what they hear. By carefully watching body language, you can tell what a person is feeling. As a business professional, you will know whether your customer is receptive or unreceptive, bored or interested, egotistical or generous, warm or cold and more. And more importantly, by understanding body language, you can make sure you are sending out the most appropriate messages for the situation.
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This inexpensive ebook can make a big difference in your ability to build trust and influence customers to BUY from YOU. Some people are naturals in the use of body language. Others need to be taught. Prior to her speaking career, Christine was one of the latter, so she enrolled in a three-day course facilitated by a public speaking expert who trained executives, politicians and sales professionals.
In her words, "I quickly learned how using the right body talk techniques could make a difference in how people react to you.
Prior to my consulting and training career, I was a product presentation specialist for several large corporations. I was routinely asked to write and present new product presentations for use at international trade shows and customer events. Once, I even delivered a presentation to the FBI for a computer manufacturer. I have always applied these techniques and continue to use them in my presentations.
You will learn how to:
• Identify the "basics of body-talk"
• Apply powerful body language that works
• Avoid negative body language
• How to read and effectively respond to your listeners' body language
You don't have to change your personality or be overly animated. But you probably can benefit by making some subtle changes to your style and by applying these techniques in your non-verbal communication. To quote a major manufacturer, "Just do it." You'll see the difference in how people react to you, in your own comfort level and in your professional career.
Christine is best known as The "Sales-Service Excellence" Expert, and the author of the popular books, Wake Up and Smell the Competition and The ART of Influencing Customers to BUY From YOU. As a keynote speaker, conference speaker, and sales trainer she is superlative in her field. Her impressive client list includes Fortune 100 corporations, prominent national associations and literally hundreds of mid-sized and small businesses.
To learn more about Christine's books, keynotes, seminars or consulting, please contact: Gene Leigh, Director of Marketing: gene@christinespeaks.com or call us toll-free: (800) 417-9968 or
(847) 581-9968.
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