Christine’s Blog

Customer Service Communication Handling Customers When They Are Dead Wrong

Customer Service

Customer Service Communication is Key! How to Handle Customers When They are Dead Wrong…

Throughout my career as a speaker, consultant, and customer service trainer, I’ve heard a multitude of war stories about challenging customer service situations. Let’s face it. Many customers challenge and argue with us even when they are dead wrong. Some lie.  Some just love to give people a hard time. Some just want to “try” you. We’ve all experienced these situations in customer service scenarios. [Read more…]

Where to Invest in Your Business – Bragging Rights Are Never Enough

Where to Invest in Your Business

Where You Need to Invest in Your Business

Bragging rights are never enough. You can boast all you want about the quality of your product or service, and your great reputation. But if you want to experience business growth and  outdistance your competitors, you need… [Read more…]

Choose to be Successful

Choose to be Successful

No matter what challenges you may be facing, you need a positive attitude. (Gee, tell me something I didn’t know, right?) Second, you’ll need a sense of vision – seeing yourself successful in your job role and happy in your personal life. Third, you need to make the decision be successful. [Read more…]

Why It’s Smart to be Direct When Communicating

Why It's Smart to be Direct

Why is it smart to be direct when you communicate?

The answer is simple: Interacting with a person who is not honest and direct can be frustrating. When an individual  states their position in a direct manner, honestly, and with tact and diplomacy is far better. Below are seven reasons why it’s smart to be direct when you communicate and why direct communication should be encouraged in your company.

When You Communicate With Someone Who is Direct  

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Sales Success Against the Odds


This is just one of many David and Goliath sales success stories about how the partners of a company thought that  a new salesperson had no chance at winning proved to everyone that she had what it takes to compete with the best and at the highest levels. A positive attitude, determination, the courage to take on a huge challenge with little experience and succeed in sales against the odds is what makes many sales professionals so dynamic. [Read more…]

For Sales Success –
It’s the Buying Experience

For Sales Success It's the Buying Experience

Selling has become more complex than ever. Customers have more choices, are better informed, more discriminating, more cost-conscious, more “service savvy” more risk-adverse, and more demanding than ever before. How can sales professionals excel in this environment? Enhance the buying experience!  [Read more…]

Overcoming Fear – Feel the Fear and Do It Anyway

Overcome Fear

Most of us don’t admit to being afraid — but so many of us are afraid of something or another or have been in the past. So how do you overcome fear?

 Overcoming Fear is Not So Easy

To overcome your  fears requires you to have the ability to acknowledge whatever it is that you fear, face it, feel it, and even touch it. Then, make a conscious decision to let it go. [Read more…]

Demonstrate Dynamic Leadership

EmployeeSatisfaction

How to Demonstrate Dynamic Leadership And Why You Should Establish a “Zero-Tolerance” for Bad Bosses in Your Business

In far too many businesses leadership has fallen by the wayside. The economy, rising costs, demanding customers, and fierce competition has caused most business owners and managers to have little, if any, time to think about their ability to lead. Rarely do they stop and think about how much more productive and profitable they could be if they stopped and paid more attention to this critical area of business.

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Teamwork-Essential For Increased Productivity and Profitability

teamwork

The customer rules. If your entire team doesn’t excel in every aspect of the customer experience, customers will take their buying power elsewhere. Focused teamwork is essential.

Every single encounter that the customer has with your organization must be undeniably more superior to that provided by any of your competitors. If you can achieve this goal, your result will be a reputation for World-Class Customer Service and the highest levels of customer loyalty. You will also have the ability to obtain higher levels of customer advocacy, obtain more referrals, your company will benefit from advocates’ powerful word of mouth advertising, and you will see results where it counts…in your bottom line.   [Read more…]

A Key to Sales Success –
Become a Master of…

Key To Sales Success

  • Your products
  • Your industry
  • Communicator
  • Relationship Building
  • Negotiation
  • Your customers’ wants, needs, and expectations
  • Yourself

[Read more…]